What is Consumer Services Field?
The consumer services field is a field that allows people to get products and services from various organizations. The agents from different industries interact with consumers as they purchase or access products to complete processes or fulfill experiences. In technical terms, it’s widely defined as a sector that involves the work of helping consumers in making purchases of services, and obtaining information. This includes online ordering, customer service, collection and delivery of goods, travel assistance, and payment processing. The consumer services field relies on people, computers, and technology. The field includes a wide range of work performed in multiple settings. Many of these jobs require training and certifications for enhanced career options. From providing customer care for health and social services to facilitating financial transactions, companies in the consumer services field perform vital roles in society.
What Companies are in the Consumer Services Field?
The consumer services industry is an extensive and diverse sector, with many different types of companies offering different services. The kind of business you choose will rely on your requirements and the service you’re searching for. There are a lot of big companies in this field but the major ones are communication, transportation, hospitality, media related and utility companies. Let us begin our list.
1. Web Design Companies
If you have been thinking of starting a career in the consumer service field, web designing is one of the sectors. Web design companies are firms that provide web design services to their clients. These companies have become pretty popular in the world today and the demand for web designers is also increasing tremendously in the last couple of years. They are professional businesses that offer a wide variety of services to help consumers create and maintain their websites. Some develop websites for clients, while others implement search engine optimization and other strategies to help businesses get more exposure online or increase sales.
2. Finance Companies
Finance companies offer a variety of financial services such as providing loans, helps making investment decisions and other financial assistance to individuals or businesses. With this market-leading role in this industry, finance companies have experienced tremendous growth over the past twenty years. They have a great deal of respect in the corporate community. Finance is a broad field that covers economics, banking, business development, accounting, stock markets, investments, and insurance. Financing company’s agents use their intellect, knowledge, and skills to financially help the people around them.
3. Hospitality Companies
Hospitality is the industry sector of hotels and restaurants. The hospitality industry offers various jobs requiring hospitality specialists to serve their clients properly. Customers pleasure, good service, and safety regulations are the main concerns of businesses in this sector. You can also apply for a job in this sector as the demand in the hospitality sector has increased to a great extent in the last couple of years.
4. Insurance Companies
Insurance companies are significant players in the business sector. Getting job positions in this field is easy if you are familiar with the job profile and have the right skills-set. They are among the world’s most recognized and trustworthy businesses. There are insurance companies that cover cars, health, and many more. They offer many services to their clients, such as auto insurance, home and renters insurance, business insurance, and much more.
5. Content Writing Service Companies
For many reasons, content writing services companies are among the most sought-after types of business. In this category, you will find many companies that need writers on their staff or freelance. When you work for these companies, you can make up to dollars per hour depending on how much work you can do. These services range from creating articles and content on social media platforms such as Instagram to writing copy for websites or blogs. The types of consumers that seek out these services include both businesses and individuals who want more exposure for their brands online.
6. Beauty Salons
Beauty salons are an efficient way to earn a decent income. Though the industry has been growing exponentially, it is considered to be a lucrative business in general. You may venture into the industry at any age or stage of life. If you possess the right skills, you will have plenty of possibilities to grab. Beauty salons can be divided into different kinds. Beauty salons provide hair services, facial treatments, tanning beds and massages, styling, waxing, nail care and more. You can also join this consumer service field if this interests you. Also Read: Is Basic Industries a Good Career Path? Answered
List of Best Companies in Consumer Service Field
The consumer services field is a large and constantly-growing business that benefits the consumer, but it can also be daunting for people wanting to enter the field. Well, not anymore as there are many possibilities to choose from. To help you simplify things, below is an overview of the leading companies in this industry- Who does not know about this huge online retail website? They provide numerous services which can be pretty beneficial to the customers. They have over 1,608,000 employees and are headquartered in Seattle, Washington. It is a multi-national company that is diversified into numerous sectors such as e-commerce, cloud computing, AI, entertainment and many more. It offers a 30-day free trial of its Prime membership service in which the members are entitled to various services such as 2-day shipping on most of their products; they can access the library of movies and TV shows and much more. They have hundreds of millions of customers worldwide and always have customer service job openings.
2. Uber
If you want to get into the rideshare industry, consider joining Uber. As more consumers turn to ridesharing apps to get around in their daily lives, more and more people are choosing Uber. Uber is a company that has been around for more than 12 years and is one of the most successful transportation companies in the world. Since its inception, it has started delivering food, doing ridesharing, running security checks, and more. Uber is not only defined by how it serves its customers but how it treats its employees as well. The ridesharing business began operations in 2009 and rose to the top in its field. Uber has changed how people get around in large cities and smaller areas.
3. Apple
Apple is renowned for being the world’s most prominent and diverse firm. It started as a personal computer company in the late 1970s and continued to expand into other areas of technology and business. Apple Inc. has many employees, but the tech giant is not just about hardware manufacturing. They offer a vast range of products, services, and even jobs for people worldwide. There is a wide variety of positions at Apple that one can apply for. You can enter the field as an Apple Care Support Specialist or Product Expert. This job category covers Apple technicians who can help consumers with technical problems.
4. Starbucks
Starbucks is the epitome of a successful customer-service company. Starbucks, the world’s largest and most prosperous coffee chain is among the top businesses in the consumer service field. This company, founded by Jerry Baldwin, has served millions of customers worldwide since 1971. After seeing the success of their first store, they opened up over 15000 more cafes across America, and 30000 stores are currently in operation throughout 76 different countries.
5. Pfizer
Pfizer has been around since 1849. They’re one of the largest pharmaceutical companies in the world, offering thousands of drugs that are used all over the world. Opportunities to work at Pfizer range from advertising to research and advancement. Pfizer is a leading provider of science-based healthcare products that are used in hospitals around the world. They provide a range of pharmaceuticals made all over the world. When conducting clinical studies for the COVID-19 vaccine, the business was among the first in the pharmaceutical industry to operate with human genes. Their employees work in different sections, such as marketing and sales. These employees also work in R&D, quality assurance, and manufacturing.
6. Taco Bell
Taco Bell is among the renowned fast-food establishments in the US. It comes with new offerings and innovative drive-thru concepts that make it seem more like a high-end restaurant than a fast-food joint. Glen Bell founded the company in 1962. Today you can find over 7,000 Taco Bell locations across America, which have been voted one of America’s most beloved brands. Many positions are open at Taco Bell, and it always looks for fresh talent. Whether you’re interested in serving customers in a fast-food setting or have unique ideas, Taco Bell provides opportunities for employees to excel in the industry.
7. Expedia Group
Expedia Group is an online travel giant. It began as an online travel booking website and has since expanded into other areas of the travel industry. The business, which has been operating since 1996, is increasing impressively. Expedia group has evolved into one of the most trustworthy and reliable companies within the travel industry. It is a large corporation offering travel services on its website and many other online retailers such as Travelocity, Hotwire.com, Trivago, and Orbitz. The company has enormous reach and exposure because of its affiliation with over 200 airlines and hotels around the globe. It provides travel offers for worldwide bookings and they strive to cater to customers by providing the best service possible. Aside from being among the top global travel companies, they also offer plenty of employment opportunities.
8. Prudential Financial
Prudential Financial is another leading company in the consumer services field. The company operates in different markets and industries. It is well known for providing various financial services, such as banking, investing, and insurance. They have been around since 1875, which means they have a long history of success and a good reputation. Prudential has around 41,000 employees and has several branches across the globe. If you want to work at Prudential, you have a variety of possibilities. You can also get hired by this company as a salesperson if qualified for the job.
9. AAA
This Company was founded in 1902 and since then they have advocated for traveler’s rights, driver’s education, vehicle safety and safer roads. They are headquartered in Heathrow, Florida. This automobile club has been on top in the safe travel industry for more than 120 years now. You will be amazed to know that they have over 61 million members, more than 1000 branch offices in North America and 32 motor clubs. So, if you are looking for a job in consumer service jobs in software engineering, travel technology or data analytics then they have numerous opportunities for you. Also Read: 19 Highest Paying Customer Service Jobs
How to Land a career in Consumer Services?
There are many career opportunities in the consumer services field, as it is a booming industry. Whether you’re looking for something that pays well or wants to follow your passion, you can get a job even if you have limited experience. With the right attitude and some advice, you’ll never be stuck with no job again. Here is some advice that can assist you in finding one and landing your ideal position in the consumer services field.
1. Know about the field
Before applying for a job, it is advisable to know about the sector you are applying to. You will be able to understand what kind of training and support you can get from your potential employer. The consumer services industry encompasses many job duties, from sales and marketing to customer support. It will take time to learn all the different forms of consumer services because many aspects go into this specific industry. When it comes to consumer services, you need to know what information you can use or what information will be most beneficial for your application. A lot of employers ask for skills that are not only relevant to the job but also consistent with the general needs and expectations of consumers.
2. Ensure you possess the necessary abilities
One of the ways to land a career in consumer services is by investing in yourself. There are a couple of skills you need to improve on. If you want to land a job in consumer services, learning to speak to people is one of the most important skills you can acquire. When communicating with consumers, you will be more likely to ensure that they understand what you need from them and then make an informed decision about what you sell. There are a lot of things you can do to achieve this goal. You may read books, view videos, and attend online lessons. There are also a lot of free materials available for you, as long as you’re interested in improving your knowledge about any subject you like.
3. Make your resume stand out
The process of looking for a job requires resumes. Whether looking for a new career or trying to improve your current one, having your professional information displayed in a strong resume is crucial. As you are applying for a job, it is critical to have a well-written resume highlighting your skills and experience. Employers frequently view resumes so they should be simple to read and comprehend. With the proper format, it might be a straightforward document.
